kix88 Privacy Policy

Scope of Data Collection

kix88 collects certain personal information from users in order to provide its services. We collect only the information that is essential for operating our services and is legally justified.

1.1 Registration Information

When creating an account we collect the following information:

• Full name (in Bengali or English)
• Email address
• Mobile number
• Date of birth (for age verification — only for persons aged 21 or above)
• User-set password (stored in encrypted form)

1.2 Financial Information

To process transactions we collect the following financial information:

• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)
• Transaction history and amounts
• Deposit and withdrawal dates and times

1.3 Automatically Collected Information

When you use our platform, we automatically collect certain technical information:

• IP address and device information
• Browser type and version
• Operating system information
• Date, time, and duration of access to the platform
• Data collected through cookies and similar tracking technologies

Purpose of Data Use

kix88 uses collected information only for legitimate purposes. We use your information for the following reasons:

2.1 Service Operations

• To create and manage your account
• To process deposit and withdrawal transactions
• To provide bonuses and rewards
• To store your gaming history and statistics
• To provide customer support services

2.2 Security and Compliance

• To prevent fraud and unauthorized access
• To comply with Anti-Money Laundering (AML) regulations
• To ensure age verification and responsible gaming
• To maintain the integrity and fairness of the platform

2.3 Service Improvement

• To personalize your experience
• To improve platform performance
• To send relevant promotional offers (subject to your consent)
• For analytics and statistical research

Data Storage and Security

kix88 has adopted industry-standard technical and organizational measures to protect your personal information. Your data remains protected at all times under our privacy policy.

3.1 Technical Security

• SSL/TLS encryption is used for all data transmissions
• Stored data is protected by strong encryption algorithms
• Regular security audits and testing are conducted
• Firewalls and intrusion detection systems remain active
• Sensitive information such as passwords is always stored in hashed form

3.2 Organizational Measures

• Only authorized staff have access to your information
• All staff work under strict confidentiality agreements
• Regular staff training and awareness programs are conducted
• A rapid response plan exists in the event of a data breach

3.3 Retention Period

We retain your personal information only for as long as necessary — that is, for as long as your account remains active and then for any period required by legal obligations. Financial and transaction-related records are retained for the period prescribed by applicable law.

Data Sharing with Third Parties

kix88 does not sell or rent your personal information to third parties. However, information may be shared with certain third parties in the following cases to operate our services:

4.1 Payment Processors

To complete your transactions we share the necessary financial information with bKash, Nagad, Rocket, Upay, and the relevant banking institutions. This partnership operates under strict confidentiality agreements.

4.2 Software and Technology Partners

We have partnerships with providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt for operating games. In these cases only the minimum information required for game operation is shared.

4.3 Legal Obligations

We may be required to provide information in order to comply with valid requests from law enforcement authorities or court orders. In addition, information may be shared with regulatory bodies to assist in the investigation of financial crimes.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. You will be notified before any such change takes place.

Cookies and Tracking Technologies

kix88 uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of the platform. Under this policy you can find out what types of cookies are used.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. Without them you will not be able to log in or complete transactions. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies remember your preferences and settings, such as language selection and login information. They make your experience more convenient.

5.3 Analytics Cookies

These cookies help us understand how users are using our platform. The information collected is kept anonymous and is used only for service improvement.

You can control most cookies by changing your browser settings, though this may affect some functionality of the platform.

User Rights

Under the kix88 privacy policy you have the following rights. We are committed to processing each request as quickly as possible.

6.1 Right of Access

You may request a copy of the information we hold about you at any time. This request can be made via live chat or email.

6.2 Data Correction

If your personal information is incorrect or incomplete, you may request that it be corrected. We will apply this correction as quickly as possible.

6.3 Request for Data Deletion

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations some information may need to be retained for a specified period.

6.4 Opt Out of Marketing Communications

You may opt out of receiving promotional emails and communications at any time. This can be done by changing your account settings or by contacting us directly.

6.5 Account Closure

You may request to close your kix88 account at any time. After the account is closed, certain information will be retained to meet legal requirements.

Protection of Minors

kix88 strictly follows a policy of preventing minors from gambling. Our platform is only for persons aged 21 or above.

• Date of birth is verified at the time of registration
• We do not knowingly collect information from persons under 18 years of age
• If we become aware that a minor is using our services, the account will be closed immediately and the related information will be securely deleted
• If parents believe their child is using our platform, please contact our support team immediately

International Data Transfers

Our servers may be located in various countries, so your information may be transferred internationally. For any such transfer we ensure that:

• Adequate data protection measures are in place in the destination country
• Protection is ensured through international data transfer agreements
• Applicable international data protection standards are adhered to
• Data is always transmitted via SSL encryption

Our privacy policy is committed to ensuring the highest standards of international data protection.

Changes to the Policy

kix88 may update this privacy policy from time to time. For any significant changes we will notify you in the following ways:

• A notice will be displayed on the platform
• An update notice will be sent to your registered email address
• The "Last Updated" date at the top of this page will be changed

Continued use of our platform after any policy change will be understood as your consent to the new policy. Therefore it is recommended that you review this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated privacy team will review your request promptly.